Shipping & Returns

Guarantee

Does HydroPeptide have a guarantee?
Yep. HydroPeptide offers a 60-day money-back guarantee on all consumer products purchased through our website, www.HydroPeptide.com, or one of our authorized sellers in the United States. If you are not satisfied with a HydroPeptide product, you may request a replacement product or a refund within 60 days of your date of purchase.

Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet sites. The guarantee is also limited to original, end-user purchasers in the United States.

How can I submit a guarantee request?
To submit a guarantee request, please call us at 1.800.932.9873 or email us at support@hydropeptide.com and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to HydroPeptide, or provide other information to assist us in processing your request.

You must submit your guarantee request within 60 days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

What are your guarantee guidelines?
HydroPeptide reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the guarantee. We may amend or terminate the guarantee at any time without notice.

Shipping

When will my products arrive? 
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Orders take 24-48 hours to process. Orders placed over the weekend will be processed the following Monday. Orders placed on holidays will be processed the next business day. Ground shipping for orders up to $99 is $8.95 USD. Ground shipping is free with orders $99 and over. 2-day shipping is a flat fee of $18.00 USD. Shipping based on subtotal after transaction discounts and special promotions. 

Do you ship to a PO Box?
Yes, we do.

Do you ship internationally?
Currently from our website, we ship to the United States and its territories.

View our list of trusted international distributors to shop HydroPeptide worldwide.
View International Distributors

Do you ship to Canada?
Yes, we have a website for our Canadian customers.
Shop Hydropeptide.ca

Returns & Exchanges

What is your return policy? 
Change your mind about the products you purchased? You can return new, unopened items purchased from HydroPeptide.com within 60 days of delivery for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please call us at 1.800.932.9873 or email us at support@hydropeptide.com. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you purchased from one of our authorized sellers in the United States, you may qualify for our “Guarantee” above.