HydroPeptide respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. We will ensure that all information protection and customer legislation standards are met when handling any of your personal information.
What Information Do We Collect And How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a great shopping experience. All information is collected only with your express consent, and is used to provide you with our products and/or services and only where it is in our legitimate interests to do so. You provide us with your information directly when you make a purchase, sign up to become for HydroPeptide emails, shop online, or use the HydroPeptide App.
Be advised that if you are located in the EU, or any location outside the United States, we are located in the United States and transfer your personal data for processing in the United States. We make the transfer to the United States because it is necessary for the performance or a contract with you, or with your explicit consent.
Information Collected When You Make A Purchase
When you make a purchase online, we will collect necessary information about you to ensure we can fulfill your order.
If you choose to pay by credit card, we will need to collect your payment information in order to process card payments. When you place an order with HydroPeptide for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order.
When you visit hydropeptide.com, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Examples of where these cookies are used include: to store how many items are in your shopping bag, to determine anonymously when you are signed in, and to allow you to move back and forth between browser screens. Other cookies are used for analytics purposes such as Affiliate and Google Analytics, which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site. Finally, some cookies are used to provide you with personalized advertisements when you visit other selected websites, after your visit to hydropeptide.com. These advertisements will be in the form of 'banner advertising' and will show you products that we believe you will be interested in, based on your browsing history on our website.
When you make a purchase on hydropeptide.com, we will collect information about you to ensure we can fulfil your order or chosen service (including your name, contact details and delivery address). You will be offered the opportunity to use our guest checkout path or to create an online account on our website. In order to register an online account, we will ask you for your name and contact details. You will also be asked to create a password.
How Can You Manage The Information We Hold About You?
As part of our commitment to exceptional customer service, where you have provided your consent, we personalize your experience, by sending marketing communications about the products and services that we believe you will be interested in. If you have an online account, you can manage your communication preferences through your “My account” link when you are signed in.
You have the right to review the information we have collected from you by accessing your online account at any time. You have the right to delete your online account with us at any time; however, should you choose to do so, you will no longer have access to those of our products and/or services for which you have previously given your consent.
If you have questions and/or discover any incorrect information that you would like to request be corrected, contact our Customer Care team, by email at support@HydroPeptide.com or by phone: 800-932-9873. You can also unsubscribe from individual email marketing communications via the "Unsubscribe" link at the bottom of each of our email marketing communications.
It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.
How Do We Keep Your Information Secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent.
How Long Will HydroPeptide Keep My Information?
HydroPeptide is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where HydroPeptide no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.
Where you shop online with HydroPeptide but use our guest checkout path, we will only retain your personal details for a reasonable period of time (maximum up to six months) after you have completed the transaction in order to fulfil any contractual obligations such as refunds and guarantees (unless you also receive hydropeptide.com marketing communications, in which case we will add this order information to your customer record). Please note that if you have a hydropeptide.com account, but choose to use our guest checkout path, we will add the guest checkout purchase to your customer record automatically. If you would prefer for this not to happen, then please use a different email address not already registered with us.
When you contact HydroPeptide through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact HydroPeptide by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow us to collect information for security and regulatory purposes.
Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.