FAQ

Welcome To HydroPeptide’s FAQ
We hope you find the info you’re looking for. But if you don’t, you can always give us a ring or drop us a line: 800-932-9873, support@hydropeptide.com. We’d love to hear from you.

Guarantee

Does HydroPeptide have a guarantee?
Yep. HydroPeptide offers a 30-day money-back guarantee on all consumer products purchased through our website, www.HydroPeptide.com. We don’t offer refunds on wholesale orders. We also don’t guarantee product purchased at a retail store or through another website.

Orders

How can I check on my order after it has been placed?
Give our customer line a ring between 9 a.m. to 5 p.m. Pacific Time Mon- Fri 800-932-9873 OR email anytime: support@hydropeptide.com. Here’s a link to our contact page:  https://hydropeptide.com/pages/contact-us.

Is this site secure? 
Absolutely. We want you to feel safe when making a purchase from us, so we always make sure to protect your privacy. We have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place. We won’t share your information with any third parties who might want to market their goods and services to you unless you have provided your consent.

Which credit cards do you accept?
All the good ones: American Express, Diners Club, Discover Card, MasterCard, Visa

Where’s my order? What should I do if my order is missing stuff or my shipment is late?
We’re so sorry for the inconvenience. Please call our customer line 9 a.m. to 5 p.m. Pacific Time Mon thru Fri 800-932-9873 OR email anytime support@hydropeptide.com so we can help fix the issue.

Shipping

When will my products arrive? 
We hate waiting, too! When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Orders take 24-48 hours to process. Orders placed over the weekend will be processed the following Monday. Orders placed on holidays will be processed the next business day. Ground shipping is free. 2-day shipping is a flat fee of $18.00 USD.

Do you ship to a PO Box?
Nope, sorry! But we promise to keep your address safe.

Do you ship internationally?
Currently from our website, we only ship to the United States and its territories.

Returns & Exchanges

What is your return policy? 
Change your mind about the products you purchased? You can return new, unopened items within 30 days of delivery for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Become a Retailer

How do I become a HydroPeptide Retailer?
HydroPeptide strategically partners with online retailers, physicians, resorts, salons and day and medi spas. To find out more, please contact us at support@hydropeptide.com or 1.800.932.9873.

 Authorized Retailers

Who are HydroPeptide’s authorized retailers?
Authorized HydroPeptide skincare professionals in your area can be found using our Spa Finder tool. A list of authorized online retailers is below.

Authorized Online Retailers:

Amazon.com
Apothecarie.com
Ariva.com
BeautifiedYou.com
DrSkinSpa.com
Dermstore.com
Dermwarehouse.com
EDCskincare.com
javaforbeauty.com
lookfantastic.com
Lovelyskin.com
Skin1.com
skincarebyalana.com
SkinStore.com
SkinCareRX.com
timeformecatalog.com

Authenticity

At HydroPeptide, we are committed providing the highest quality products to our customers. Our commitment extends through our carefully selected online retailers, physicians, resorts, salons and day and medi spas. HydroPeptide does not offer its products through street vendors, Internet auctions or unauthorized online retailers. When a product is purchased from unauthorized sellers, HydroPeptide cannot guarantee the authenticity, safety, quality, and efficacy of the product.

Make sure you always receive authentic, high-quality HydroPeptide skincare products by purchasing exclusively from our list of authorized retailers or online at HydroPeptide.com. To find an Authorized Skincare Professional in your area, use our Spa Finder tool.

What is Diversion?
Diversion is when products are sold in unauthorized places. Diverted products are often diluted, counterfeit and may not be safe for use. HydroPeptide branded products are sold exclusively through our carefully selected online retailers, physicians, resorts, salons and day and medi spas. 

How do I know if I’m purchasing authentic HydroPeptide skincare?
It’s pretty simple, don’t purchase from the websites listed below, from an online auction, or from a random guy off the street. The websites listed below who claim to sell HydroPeptide products have no relationship with our company and are not authorized resellers approved by us.

Unauthorized Online Retailers:
Overstock.com
Jet.com
Walmart.com
Ebay.com

Epigenetics

What is Epigenetics?
Epigenetics is “the study of changes in gene expression without changing the underlying DNA sequence.” This refers to the signals that control and organize DNA without changing the DNA itself. So, put simply, we can’t change our genetic blueprint but we can influence how it gets read through gene signaling.

These epigenetic signals definitely impact the way your skin ages, too. We all know that environmental factors, like diet and lifestyle can influence our skin’s health. But we can also use topical ingredients, like peptides, as well. At HydroPeptide, we do just that by formulating our skincare products with powerful gene signaling ingredients that essentially turn on the healthy skin genes you want and turn off the ones you don’t.

Ingredients

Who do I contact if I have a question concerning product ingredients? 
So you’re an ingredient detective? We love it. Call our customer line 9 a.m. to 5 p.m. Pacific Time Mon thru Fri 800-932-9873 OR email anytime support@hydropeptide.com.

What is a peptide?                                                                
Peptides are tiny protein fragments (or small chains of amino acids) that increase cellular communication within the skin. Peptides help promote natural elements of healthy skin, including collagen production (which helps plump the skin) and neuropeptides which help relax repetitive facial muscle contractions (which softens wrinkles). HydroPeptide uses a wide range of performance-based, clinically tested peptides within our products.

Why are antioxidants important in skin care?
In the natural aging process, oxidative stress occurs at a rate at which the body or skin is no longer able to fully neutralize free radicals. Free radicals accelerate cellular damage known to cause premature aging. Antioxidants have the ability to pair with an unstable electron and reduce cell death. There are actually six categories of free radicals that attack the skin every day. Unfortunately, one powerful antioxidant alone can’t stand up to all of them, so HydroPeptide products contain a variety of natural and organic antioxidants that provide a broad range of protection to fight all six categories of free radicals.

Using HydroPeptide Products

When will I start to see results?
Our formulas go to work immediately within the skin, but their results can take time to become visible. This process may take 6-12 weeks depending on a number of factors including age and current skin health.  While you’ll see immediate changes in texture and tone, give HydroPeptide a good evaluation with three months of continued regular use.

Will HydroPeptide cause redness or irritation?
You should always consult your dermatologist before starting any new skin care regimen. All HydroPeptide products are formulated with a no downtime approach, meaning they won’t induce redness, irritation, or peeling. HydroPeptide products have undergone extensive research, including a repeat insult patch test (RIPT) which ensures that all of our products are non-irritating. Although redness and irritation are generally not experienced when using HydroPeptide products, you should immediately discontinue use if any irritation or redness occurs.

Can I use HydroPeptide if I have had a cosmetic injection or cosmetic surgery?
Definitely. In fact, many of our customers have reported that HydroPeptide actually increased the life of their cosmetic procedures, and that their skin felt and looked healthier than before. HydroPeptide is recommended as a pre- and post-procedure skin care regimen with the approval of your dermatologist.

Can I use the HydroPeptide collection with other skin care products?
Yes, but the HydroPeptide collection has been designed to be a comprehensive skincare regimen, so chances are we have a product to address your every skin concern. If you choose to incorporate other products, we suggest testing any combination of skincare products on the inside of your forearm before applying it to your face to check for irritation. The basic rule of thumb is to apply all your serums first (to clean skin) and then your creams. For prescription skin-care products, consult your physician.

Does HydroPeptide work on all skin types?
Yes. HydroPeptide has been formulated for all skin types, ages, and conditions.

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